To return an item, please email customer service at customer_service @oakrightoutfitters.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 20% restocking fee will be charged for all returns.
● Sale items are FINAL SALE and cannot be returned.
● Please review our terms before you reach out: We do not process returns on printed, washed or decorated merchandise. Tip: Inspect your garments before decorating them. You must return defective merchandise to us with a piece of tape indicating the flaw’s location. We do not accept returns on discontinued items or merchandise that is more than 30 days old. You must make all claims for shortages or damages within 72 hours of receiving the merchandise. Without a valid return authorization number, our warehouse will not accept returns. Please include a copy of your invoice to ensure we can issue you a proper credit within two weeks. All returned or refused shipments are subject to a 20% or $25 (whichever is greater) restocking charge, in addition to both outbound and return freight costs. We do not provide cash refunds. If we did not process your order accurately, we’ll cover the original freight and send a return label for the incorrect merchandise. Please note that products that are considered non-returnable are noted as such on their respective product page, the inventory quantity will be underlined in orange. These products include but are not limited to: closeout items, face covers, items received directly from the vendor, items that receive a sample discount, etc. We do offer a replacement option if the items that you have received on your original order are incorrect, missing or damaged. Requesting a replacement will initiate a replacement order that will include the same items as your original order. Please note, we are not able to accommodate any style, color, size swap or exchange requests via a replacement order.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: 765 326-3397
E-Mail customer_service @oakrightoutfitters.com
